Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDiscussions, techniques and tools were applied our area of work
| The course had lots of practical components, applying discussions, techniques and tools to our own work area. The tutor was also excellent. |
Solihull Metropolitan Borough Council
Very informative, interactive and interesting
| The instructor was extremely informed and answered all our questions. He was great to do the online course. The course was very informative, interactive and interesting. |
English Language Learning
Tutor made sure everything and more was covered
| I truly enjoyed the course and also appreciate how Simon accessed everyone’s expectation, to get a sense of what we all wanted to take away from the course and made sure everything and more was covered. |
Exolum Pipeline System
One of the best courses I have ever attended
| The tutor was brilliant so personable, approachable, explained everything and gave loads of examples so we all understand everything, but most of all he was so engaging, one of the best courses I have ever attended and got loads out of it, the tutor made it so relatable to our business which was a massive help. He was excellent. |
Road Chef Motorways
We have already made amendments to our audit process from the course
| The content was very good, it was a lot to digest but very enjoyable. From the course we have already amended our Supplier ESG Audit process and questionnaire! |
Sharps Bedrooms Ltd
Tutor really brought the topic to life
| Tutor really brought the topic to life |
Network Rail