Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor applied brilliant techniques to keep our attention
| An excellent lecturer, did not just read out the information on the slide. Direct engagement throughout, brilliant techniques applied to keep our attention and really enjoyable. |
Fibre Mechanics
Course content was excellently aligned to our current roles
| The tutor did an excellent job of aligning the content to our current roles, and challenging us to put it into context. |
FCC Recycling (UK) Ltd
Content was made to fit the different angles of contract management for each delegate
| Tutor was very engaging given that the topic could be very dry. Really well maneuvered to make the content fit three different angles of contract management for colleagues in the room. |
Avanti West Coast
Virtual classroom worked exceptionally well
| Was originally unsure of how the virtual classroom would work, as not attended one before. It worked exceptionally well – the tutor made the course easy to follow and the break out rooms easy to get in/out of. Easy to interact with other delegates. |
East & North Herts Nhs Trust
Really engaging tutor which meant the whole group got involved
| Simon’s teaching style and how he explained things were both relatable and very easy to understand. He was really engaging so this meant that the group all got involved. He shared his own experiences which helped relate the learning material and put it into context into my own role. He also suggested some options with a particular challenge I was experiencing with a supplier which helped resolve it. |
Devro Scotland Ltd
Tutor made the content more useful and relevant to our area of work
| The tutor was flexible, to be able to go with our specific contracts etc. made it more relevant to our area of work and more useful. |
Solihull Metropolitan Borough Council