Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelped to address current issues we all face
| The tutor’s knowledge, skills and experience brought the course to life. Practical real examples given, with help to address current issues we all faced. |
Edinburgh Airport Ltd
Interesting and memorable course content
| Ian was very engaging, which is important to me as I have ADHD. He held my attention and made the content interesting and memorable. |
British Gas Services Ltd
Session was brought to life by the tutor
| Tutor was engaging and brought session to life, was able to relate to the issues we faced as contract managers. |
British Gas Services Ltd
Tutor broke the course content down excellently
| Ben was very engaging & his enthusiasm was fantastic. He broke things down in an excellent way when explaining different logics/Models. Hand out book is fantastic. |
British Gas Services Ltd
Flexible tutor, tailored the course to suit our needs
| The tutor was very flexible and tailoring the course on the fly to suit our needs and answer our questions. |
Children's Hearings Scotland
Really valuable content which I have referred to several times since the course
I will take a lot of the learning on board and I definitely will utilise some of the templates provided, obviously tweaked for my purpose. I have referred to the handouts several times since the course so I do really value the content.
Barnwood Trust