Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive and energetic Tutor
| The tutor was interactive, energetic and did not make the sessions boring. Some trainers have the ability to put me to sleep but this training course and the tutor was engaging and informative. The tutor was very good at delivering the training sessions. |
St Modwen Properties Limited
Tutor made the content very easy to discuss
| Very likeable and approachable tutor, he made the content very easy to discuss and it was a very open session. |
St Modwen Properties Limited
Added a lot of value which I was able to take away
The course content was interesting and relative to my role, so added a lot of value which I was able to take away and share. Enjoyed the tutors casual but effective approach to the project and sharing of his experience.
Harwich Haven Authority
Tutor offered a multitude of example and advice
| The tutor was knowledgeable and he offered a multitude of examples and advice to specific challenges within my own personal experiences. |
Porton Biopharma
Tutor quickly identified the areas of Contract Management that were most required by the group
The Tutor quickly identified the areas of Contract Management that were most required by the group and addressed these areas in an interesting, informed way. He kept the participants engaged and recognised when breaks were needed.
North Lanarkshire Council
Tutor made everyone feel at ease
| All aspects of administration were very efficient. The course tutor created a great virtual classroom environment, made everyone feel at ease and delivered the content comprehensively to an audience of varied experiences. I was probably the least experienced on the course but understood all concepts, points and discussions. |
Fingerpost Consulting Limited