Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFlexible tutor, tailored the course to suit our needs
| The tutor was very flexible and tailoring the course on the fly to suit our needs and answer our questions. |
Children's Hearings Scotland
Really valuable content which I have referred to several times since the course
I will take a lot of the learning on board and I definitely will utilise some of the templates provided, obviously tweaked for my purpose. I have referred to the handouts several times since the course so I do really value the content.
Barnwood Trust
Genuinely one of the best courses I have been on
| Ben was absolutely incredible! Very very knowledgeable and really engaging. Genuinely one of the best courses I have been on and that was down to Ben. |
Plus 1 Communications
Tutor applied brilliant techniques to keep our attention
| An excellent lecturer, did not just read out the information on the slide. Direct engagement throughout, brilliant techniques applied to keep our attention and really enjoyable. |
Fibre Mechanics
Course content was excellently aligned to our current roles
| The tutor did an excellent job of aligning the content to our current roles, and challenging us to put it into context. |
FCC Recycling (UK) Ltd
Content was made to fit the different angles of contract management for each delegate
| Tutor was very engaging given that the topic could be very dry. Really well maneuvered to make the content fit three different angles of contract management for colleagues in the room. |
Avanti West Coast