Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOne of the best courses I have ever attended
| The tutor was brilliant so personable, approachable, explained everything and gave loads of examples so we all understand everything, but most of all he was so engaging, one of the best courses I have ever attended and got loads out of it, the tutor made it so relatable to our business which was a massive help. He was excellent. |
Road Chef Motorways
We have already made amendments to our audit process from the course
| The content was very good, it was a lot to digest but very enjoyable. From the course we have already amended our Supplier ESG Audit process and questionnaire! |
Sharps Bedrooms Ltd
Tutor really brought the topic to life
| Tutor really brought the topic to life |
Network Rail
Outstanding tutor
| Simon is an outstanding tutor and knew exactly how to get everybody engaged in the subject, which prompted very interesting discussions and gave us the knowledge of how we can apply the course content to our own individual roles. |
Network Rail
Very detailed course contents that I can apply to my job
| The course contents was very detailed and easy to follow and I can apply this to my job. The tutor was also engaging and took the time to clearly explain areas of the course in much greater detail. |
Wabtec Control Systems UK
Creative and engaging tutor
| Simon was creative, engaging and delivered a course that was informative and fun. |
Network Rail