Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely beneficial
During the course, the content and the way in which it was delivered was extremely beneficial. I feel I have a better understanding of what can be achieved and how to apply this in everyday negotiations. The interaction, role playing and seeing things from the Customer point of view were very interesting.
MacTaggart Scott & Company Limited
Very interactive course
The course made me look at some of the processes I carry out on a day to day basis and how I can implement change to get the most out of my contracts. The break out rooms were good as I do feel virtual classroom course can be off putting at times, but found this course very interactive.
Now Training Ltd
Thoroughly enjoyable course with great workshops and exercises
A thoroughly enjoyable course. Simon kept us engaged throughout and not just reading slide after slide. Lots of elements to the course with great workshops and exercises to make you think in the way of negotiation and how to handle negotiation situations.
Private
Exercises, case studies, and role-plays made the concepts directly relevant to daily life
The course provided practical strategies and techniques that I could immediately implement in real-life negotiation scenarios. The exercises, case studies, and role-playing sessions made the concepts easy to understand and directly relevant to daily life.
Richard Baker Harrison Limited
Outstanding course content, tutor and facilities
The tutor and course content was excellent, and the venue, especially the location and facilities, was outstanding.
Opec
Helped to address current issues we all face
| The tutor’s knowledge, skills and experience brought the course to life. Practical real examples given, with help to address current issues we all faced. |
Edinburgh Airport Ltd