Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExercises, case studies, and role-plays made the concepts directly relevant to daily life
The course provided practical strategies and techniques that I could immediately implement in real-life negotiation scenarios. The exercises, case studies, and role-playing sessions made the concepts easy to understand and directly relevant to daily life.
Richard Baker Harrison Limited
Outstanding course content, tutor and facilities
The tutor and course content was excellent, and the venue, especially the location and facilities, was outstanding.
Opec
Helped to address current issues we all face
| The tutor’s knowledge, skills and experience brought the course to life. Practical real examples given, with help to address current issues we all faced. |
Edinburgh Airport Ltd
Interesting and memorable course content
| Ian was very engaging, which is important to me as I have ADHD. He held my attention and made the content interesting and memorable. |
British Gas Services Ltd
Session was brought to life by the tutor
| Tutor was engaging and brought session to life, was able to relate to the issues we faced as contract managers. |
British Gas Services Ltd
Tutor broke the course content down excellently
| Ben was very engaging & his enthusiasm was fantastic. He broke things down in an excellent way when explaining different logics/Models. Hand out book is fantastic. |
British Gas Services Ltd