Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Contract Management/Procurement"

Really engaging tutor which meant the whole group got involved

Simon’s teaching style and how he explained things were both relatable and very easy to understand. He was really engaging so this meant that the group all got involved. He shared his own experiences which helped relate the learning material and put it into context into my own role. He also suggested some options with a particular challenge I was experiencing with a supplier which helped resolve it.

Devro Scotland Ltd

Tutor made the content more useful and relevant to our area of work

The tutor was flexible, to be able to go with our specific contracts etc. made it more relevant to our area of work and more useful.

Solihull Metropolitan Borough Council

Discussions, techniques and tools were applied our area of work

The course had lots of practical components, applying discussions, techniques and tools to our own work area. The tutor was also excellent.

Solihull Metropolitan Borough Council

Very informative, interactive and interesting

The instructor was extremely informed and answered all our questions. He was great to do the online course. The course was very informative, interactive and interesting.

English Language Learning

Tutor made sure everything and more was covered

I truly enjoyed the course and also appreciate how Simon accessed everyone’s expectation,  to get a sense of what we all wanted to take away from the course and made sure everything and more was covered.

Exolum Pipeline System

One of the best courses I have ever attended

The tutor was brilliant so personable, approachable, explained everything and gave loads of examples so we all understand everything, but most of all he was so engaging, one of the best courses I have ever attended and got loads out of it, the tutor made it so relatable to our business which was a massive help. He was excellent.

Road Chef Motorways