Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetCourse content was made tangible for everyone
I felt the course content was well contained and delivered in a very tangible way. The tutor was engaging and ensured the content was tangible for those of us pretty advanced in the role and the newbies.
DXC Technology
Great tutor ensured our expectations were met
Simon was great at ensuring the course was interactive and he was delivering what we all expected. We were limited for time but along with the course material provided, Simon focused on the most important modules and ensured we could put our learning into practice with activities.
DXC Technology
By far the best tutor I have come across
Simon is very very knowledgeable, he pulls information from you that you didn’t know you had. He is by far the best tutor I have come across.
MacTaggart Scott & Company Limited
Extremely beneficial
During the course, the content and the way in which it was delivered was extremely beneficial. I feel I have a better understanding of what can be achieved and how to apply this in everyday negotiations. The interaction, role playing and seeing things from the Customer point of view were very interesting.
MacTaggart Scott & Company Limited
Very interactive course
The course made me look at some of the processes I carry out on a day to day basis and how I can implement change to get the most out of my contracts. The break out rooms were good as I do feel virtual classroom course can be off putting at times, but found this course very interactive.
Now Training Ltd
Thoroughly enjoyable course with great workshops and exercises
A thoroughly enjoyable course. Simon kept us engaged throughout and not just reading slide after slide. Lots of elements to the course with great workshops and exercises to make you think in the way of negotiation and how to handle negotiation situations.
Private