Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor focused on our particular needs
| The tutor was very focused on our needs, providing knowledge in very interesting way. Great ratio of breaks- learning time help to focus. |
Chard Precision Castings
Skills gained will allow me to progress and offer more in my job role
| The course allowed me to build on the limited existing knowledge I already had. The tutor was insightful, encouraging engagement through examples and practical activities. The skills gained, will allow me to offer more in my existing role and help me to progress. |
Chard Precision Castings
Virtual format was great, seamless and engaging
| This was the first time I’ve attended a course in a virtual classes format, it was great, seamless presentations and delivery, engaging. |
IFRS Foundation
Great tutor, I learnt a lot
| The tutor was great in teaching the course – I learnt a lot. |
Intertek
Felt comfortable engaging in the course
| The tutor was taught the course in a relaxed manner which made me feel comfortable in engaging. The tutor was knowledgeable and had real world experience of the subject. |
CCL Secure
Learning experience was enhanced by the tutor's continual feedback
| Keith was an excellent tutor who took the time to explain things in a mature, enjoyable and professional manner throughout. His continual feedback enhanced the learning experience. |
Capita