Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent course content and accompanying materials
I thought the course content and accompanying material was excellent. My course tutor was also good, providing good insights to allow for interpretation of ISO 9001.
Network Rail
Tutor made it easy to stay focused
Our tutor was really engaging, fun and knowledgeable. I always find I struggle to stay focused in classroom based environments but that was not this case this time.
ERA Home Security
Practical tasks worked extremely well
The content was excellent to now apply what I’ve learnt. I found the tutor to be very thorough and use practical tasks extremely well. I really enjoyed the team tasks and content.
Wardray Premise Limited
Brilliant tutor explained everything really well
Sarah’s ability to get us all to understand something that was new to most of us in the time we had was brilliant. She explained it all in ways we could all understand.
ERA Home Security
Incredible tutor made complex topics easy to understand
Our Tutor, Liz was very knowledgeable and helpful. Liz has an incredible ability to break down complex topics into easy-to-understand concepts. Their patience and engaging teaching style made learning enjoyable.
Dartford And Gravesham Nhs Trust
Kept fully engaged by the excellent tutor
David was an excellent tutor, he managed to keep 12 people fully engaged for 2 days on the RCA course, which is difficult to achieve. He is likeable and a good mix of PowerPoint, stories and relating the course to our business. David is a real asset to Bywater.
Ancala Water Services