Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPositive environment to learn
Very knowledgeable tutor, gave interesting examples for the content of the course. Created a positive environment to learn.
James Paget University Hospital
Very interactive virtual classroom
| The virtual classroom was interactive and tutor extremely approachable, I was expecting to be a little bored as the course is 2 intensive days, however, that was not the case at all. |
East Lancashire Hospitals Nhs Trust
Certainly benefited from the course
| John the course tutor came over so very well, he related his own experiences and knowledge to course content, I certainly benefited from the course which I can apply in my day-to-day tasks and objectives. |
Fugro Gb (North) Marine Limited
Accommodating, friendly and approachable tutor
| Extensive subject knowledge, approachable, friendly and accommodating tutor. |
LRQA
Course content communicated in both a professional and fun way
| Karen was very knowledgeable about the subject and was able to communicate the course content both professionally and in a fun way. |
Kelvin Hughes Limited
Made to feel relaxed and comfortable by the tutor
| The tutor was very friendly and had a wealth of knowledge. Made you feel comfortable and relaxed. |
Grissan Engineering Services Ltd