Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetUseful team exercises
Delivery was very good and engaging. The tutor adapted the learning to our needs. The team exercises were well run and very useful with good feedback.
Vehicle Certification Agency (VCA)
Enjoyable
The Tutor was very knowledgeable about the work he was covering, and his upbeat delivery of the material made the course more enjoyable.
Alcohols Limited
Good examples
Good examples of things when asked to explain how something would be able to fit within our organisation.
Premier Partnership
Extremely knowledgeable
The tutor is extremely knowledgeable and was able to explain every aspect and keep everyone engaged. I was sceptical about virtual course, however it did not feel any different, nicely organised and the tutor did great.
Lift Maker Ltd
Knowledgeable and approachable
The tutor was very knowledgeable and at the same time approachable. He delivered the course in a friendly, relaxed manner.
Fugro
Brought the subject to life
The Tutor built an excellent rapport with all the students. He is knowledgeable and brought the subject to life so we could understand and apply to our organisation.
Active Building Centre