Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe tutor was able to relate practical examples to the learning
| Kieron was very knowledgeable regarding the course content and was able to relate practical examples to the learning. |
Expro North Sea Limited
Tutor is a credit to the L&D community
| Richy Todd is a credit to the L&D community and delivered a well structured course and had the knowledge and skills to deliver it effectively. His personable demeanour and nature was also evident which helped to put people at ease. |
M Group Services.
Approachable and pragmatic tutor
| The tutor was approachable, very knowledgeable, pragmatic and pitched according to his audience. |
Royal Navy
The PDCA process is now embedded in my brain
| I had some experience prior to the course, the training has given me a better understanding of the ISO standard and language. The PDCA process is now embedded in my brain and I find my self looking at everything through that lens. |
Home Office
Tutor was a breath of fresh air!
| My expectation of trainers within external companies was low, due to experience of extremely poor tutors historically. However, Steve was a breath of fresh air! Loved his style, engagement, attention to detail, and making all relatable by his examples from real life. |
Beldam Crossley Ltd
Tutor added an immense amount of value to the course
| The tutor added an immense amount of value to the course with prior knowledge and understanding. They were adaptable in their approach in the delivery of the course work to ensure the learners fully understood the section before moving on. |
Babcock International Group