Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetIndustry experience
The Tutor’s industry experience came through in the examples he gave. Very good learning materials.
Bachy Soletanche Ltd
Interactive sessions
Interactive sessions and roleplays helped me understand the clauses and course contents
CliniMed Ltd
Comprehensive
The Tutor has an extremely comprehensive knowledge of the standard and is very experienced in both undertaking audits and delivering training
Defence Infrastructure Organisation
Real life example
A very good mix of knowledge and experience, with real life examples to aid understanding
National Grid Metering
Extremely impressed
I came onto the course nervous that I did not possess enough ISO 9001 knowledge. I feel like I can comfortably work around the Standard and apply what I have learnt effectively. I was extremely impressed and satisfied with the course content and flow.
Ontic
Easy to understand
The Tutor made the whole process of learning fun, easy to understand and confirmed understanding along the way. She made us feel at ease and was very professional in her delivery.
Cummins Allison Ltd