Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetRelevant examples
Tutor was very knowledgeable and provided previous examples of audits he had completed to make topics relevant.
Disclosure And Barring Service
Practical examples
The Tutor was very knowledgeable and was able to provide practical examples and explain the purpose of why the ISO format is used. The Tutor was very good at explaining the technical language of ISO.
Disclosure And Barring Service
Very interesting
The Tutor presented extremely well and made it very interesting, related the theory to real life and made it very practical.
Rittal-CSM Ltd
Knowledgeable and experienced
The Tutor had a lot of knowledge and experience. Using examples to highlight his Points. He delivered the content well.
National Security Inspectorate (NSI)
Excellent
The Tutor was excellent and his vast knowledge he shared helped me understand all values of auditing
Freightliner
Engaging and easy to follow
It was engaging and easy to follow, kept interest levels high which can be difficult in the virtual environment.
A E Yates Ltd