Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGreat examples
The Tutor made the content very easy for us to understand and provided great examples
Europol
Clear responses
The Bywater team were very fast and clear with providing required responses.
Vinci Construction Grands Projects
Professional
Our tutor was very well mannered and professional.
Hamilton Industrial Services Ltd
Excellent
The Tutor assessed our level and prior knowledge very quickly and was able to tailor the course to suit our requirements. The pace, content and sequencing of the course material was excellent. Mike was very knowledgeable and was happy to address questions as we went along.
Catch
Really enjoyable class
Very good knowledge from the tutor, really enjoyable class.
Architectural Panel Solutions Ltd
Online course worked well
I wasn’t keen on doing the course online, but it worked well.
Zollner UK Ltd