Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrought the slides to life
The tutor kept us engaged and avoided the subject becoming dry and monotonous, he brought the slides to life
Inertia Consulting Limited
Exceeded my expectations
A bit of everything exceeded my expectations, however, the tutor was beyond expectations. The tutor was great, very knowledgeable and made the course really enjoyable that in return it didn’t feel like a course or bring those anxious feelings you get when you know you have a test at the end. Learned a lot from the group exercises in the breakout rooms. I have already suggested this course to others within my business.
HOCS Ltd
Very detailed
Very detailed, dense and professional
Diageo Plc
Breakout sessions
The break out sessions were a good idea because they made you think for yourself and put learning into practice.
Jacobs UK Limited
Practical workshops
I found the course to be a combination of theory and practical workshops which definitely helped to understand the way to conduct audits from the classroom learning to conducting a real-life audit.
Henkel UK Operations Ltd
Worth every penny
I prepared before the course by reading the provided training resource book and the required ISO 9001 QMS requirements standard document, but the Tutor but brought these to life as if I had not read them. I came out feeling that the course was worth every penny I paid for it, all because of how the tutor-led the course. Because of this, I’m so looking forward to the 5-day Lead-Auditor course.
Private