Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging breakout rooms
I thought the trainer was very engaging and did well to keep all of us actively involved in the training and break up the day by introducing group activities in the breakout rooms.
The Kennel Club
Engaging delivery
Engaging delivery, using different styles to ensure understanding
First Databank UK Ltd
Virtual Classroom
This was my first training lesson which was delivered through Zoom and the tutor delivered this ease.
ABP
Better understanding of the requirements
I now have a better understanding of the requirements I set out to learn and I am overall happy with the course.
J S Telecoms Ltd
Exceeded my expectations
I found the training incredibly interesting and it exceeded my expectations. There were plenty of opportunities to test and challenge our learning through the individual and group activities, and this has made me confident that I now have a good understanding of internal auditing and that I can confidently apply my new skills at work. Everything exceeded my expectations. Course booking was very easy and the handouts arrived the next day. The quality of the training was excellent.
Atkins Ltd
Great examples
The Tutor made the content very easy for us to understand and provided great examples
Europol