Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery interactive and in-depth course
The overall depth of the course and the ability to demonstrate understanding throughout both practically and theoretically across the 2 days most exceeded expectations. It felt like an alternative to the average classroom learning experience, where you’d typically be talked at and given no allowance to demonstrate or test what you’ve learned. Overall, it was a very interactive course, which I liked.
Micronclean Ltd
Tutor created an inclusive and encouraging atmosphere
| The tutor’s extensive knowledge of the subject matter was evident, as they seamlessly addressed complex concepts with clarity and confidence. They also exhibited exceptional listening and observational skills, ensuring that all participants felt heard and understood. This approach fostered an inclusive atmosphere where every attendee was encouraged to contribute and participate actively. |
GSK
Came away with a very solid understanding of ISO 9001
After joining the course with almost no knowledge of auditing ISO 9001, I appreciate the way the course content was broken down and made accessible for a complete beginner such as myself. I’ve come away with what feels like a very solid understanding of the standard and how to apply it.
Micronclean Ltd
The tutor was spot on
| The tutor was spot on, very knowledgeable and supported the candidates, gave adequate opportunities for asking questions along with fair and suitable breaks. |
Qinetiq
Gained a new perspective on audits as opportunities for improvements
| Totally gave me a new perspective on how I view audits, not to be feared but grasped as opportunities for improvement. |
Micronclean Ltd
The ratio of learning and breaks kept everyone engaged
| Tutor was very good and the learning to break ratio worked well to keep people engaged and learning as much as possible. Course book is very helpful. |
Chivas Brothers Ltd