Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery inspiring and engaging
| Online learning was my biggest worry about the course, but the way our tutor Rachael set out the week was very engaging, including injection of videos and facilitating plenty of discussion. Her pace was great and her experience and knowledge was very inspiring. Mostly, her industry experience allowed her to help us to understand how we would apply course elements to our job. |
Harbour Energy Services Ltd
Breakout rooms allowed for sharing experiences and learning from each other
| Having the chance to be put into separate virtual classrooms was great because we can learn from others and their experiences. |
Knott-Avonride Ltd
New learning and skills to better support my role
| The course delivery was excellent, bringing to life a topic I’d never heard of before. I now have new learning and a new skill that will support better outcomes when completing property inspections and internal audits. |
Southern Housing
Incredibly engaging and approachable tutor
| The tutor, David, was incredibly engaging and delivered information to a very high extent. I felt comfortable asking questions and discussing various points in depth. |
East Riding of Yorkshire Council
Clear and concise delivery
Very engaging tutor. Clear and concise delivery of information and course content.
Inspection Consultants Ltd
Very knowledgeable, curious and approachable tutor
| Very knowledgeable tutor, curious, keen to find answers, approachable, and friendly. Also good at managing the whole group of people, which I imagine is tricky, particularly virtually. |
Royal National Theatre