Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFound the virtual classroom to be just engaging as in-person
| I wasn’t expecting a virtual classroom format to be very engaging. However, I found it to be just as engaging as in-person training – although, this was primarily due to way in which the tutor made it engaging and effective. |
Savills (UK) Ltd
Tutor made the training an incredibly valuable and enjoyable experience
| The trainers professionalism, combined with their ability to connect with the group, made the training an incredibly valuable and enjoyable experience. |
GSK
Incredibly well organised and professional process from booking to close of training
| The whole process from booking, receiving the training materials, instructions on joining the virtual sessions, rework through to the training and close out were incredibly well organised and professional. Responsiveness of those involved with course booking and administration were flawless and those I interacted with were incredibly helpful and friendly. |
GSK
Thoroughly enjoyable, would definitely recommend
| I personally had very little previous experience with the material covered in this course so, prior to attending, I was very concerned about how I would manage. However, the attitude of the tutor completely eased my concerns and allowed me to not only get the most from the course, but also enjoy the whole experience. They were exceedingly supportive, encouraging questions no matter how obvious they seemed, and actively supported the course in a way that made it feel like an open discussion, not a lecture. Even the final exam elements did not feel intimidating, as although there was naturally some stress around it, they helped to settle our concerns and instead encouraged us to get the most out of the experience. Thoroughly enjoyed and would definitely recommend. |
Penguin Random House Limited
Very inspiring and engaging
| Online learning was my biggest worry about the course, but the way our tutor Rachael set out the week was very engaging, including injection of videos and facilitating plenty of discussion. Her pace was great and her experience and knowledge was very inspiring. Mostly, her industry experience allowed her to help us to understand how we would apply course elements to our job. |
Harbour Energy Services Ltd
Breakout rooms allowed for sharing experiences and learning from each other
| Having the chance to be put into separate virtual classrooms was great because we can learn from others and their experiences. |
Knott-Avonride Ltd