Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI will now be able to assist with Internal Audits
I will now be able to assist with Internal Audits
Aston Barclay
Brilliant
The tutor was very engaging and brilliant at reinforcing the course material
Private
Fantastic tutor
Fantastic tutor who clearly puts a lot of effort into the course material and was brilliant at identifying weaknesses and then tailoring the learning style to overcome them. I have already began talks internally to send more colleagues on a course.
MSL Solution Providers
Engaging breakout rooms
I thought the trainer was very engaging and did well to keep all of us actively involved in the training and break up the day by introducing group activities in the breakout rooms.
The Kennel Club
Engaging delivery
Engaging delivery, using different styles to ensure understanding
First Databank UK Ltd
Virtual Classroom
This was my first training lesson which was delivered through Zoom and the tutor delivered this ease.
ABP