Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetExcellent
I wasn’t sure how well it would come across over Zoom but the Tutor was excellent and very thorough
Diageo Plc
Very informative
The tutor’s knowledge of the subject meant the course was very informative.
David Brown Santasalo UK Ltd
Excellent examples
The course content was very detailed and presented many excellent examples of assessing potential company procedures specifically against the ISO standard. The training materials themselves were well-organised and it was very much appreciated to have these in hardcopy format for ease of reference.
Bollfilter UK Limited
Extremely experienced tutor
The tutor was extremely experienced and used many actual experiences as evidence that I wasn’t expecting.
3BM Group Ltd
Enjoyable
My tutor was great! She made everything so easy to understand and really made the course enjoyable.
in2solutions
Experiences from a range of industries
The Tutor presented what can be a ‘dry’ subject matter in ‘real life’ and relevant terms which meant it was much easier to understand the application of the standard. He ensured that the class were all involved and shared experiences from a range of industries etc.
Network Rail