Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-informed and passionate tutor
The tutor was very well informed and obviously passionate about the subject and course content.
PPC Broadband Fiber Ltd
Outstandingly delivered course
I have found this course, the content and the ability to apply what I’ve learnt, has improved my performance as an auditor. I would also like to mention the outstanding way that the instructor delivered the course, he did it in a way that everyone understood the material, gave many examples and demonstrated a vast knowledge of the regulation. His support and encouragement for us to improve was key for our success to pass the course and able to implement what we have learned.
Jet2.com Ltd
Everything explained clearly and consistently by fantastic tutor
Dave is a fantastic tutor. Very knowledgeable, very personable and engaging. He explained everything clearly and consistently, answered all questions to a high level and made the course very enjoyable.
Serco Limited
Much more positive experience than expected
Tutor can always make or break a course. Keith made the 2 days a much more positive experience than I was anticipating and I did not dread going back into the room after a break.
Octric Semiconductors Limited
Very well explained concepts
Tutor was very good at explaining concepts in his own terms and using real life examples to help our understanding of the course.
Mettler Toledo
Outstanding teaching techniques
Rachael’s teaching techniques were outstanding, the level of explanation that she went in to, to help you understand before she moved on to the next subject was a relief to have.
Smurfit Westrock