Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWelcoming and engaging learning environment
Alan was very open and a great communicator. He created a welcoming and open culture in the classroom which made the online learning very engaging.
Aggreko UK Ltd
Excellent course delivery
Course content was delivered excellently by the tutor, who was very knowledgable.
Paragon Customer Communications (London) Ltd
Thoroughly enjoyable and informative course with amazing tutor
The course content was amazing. I cannot explain how good the course was. The tutor was amazing and the class itself being a small group was also excellent. Thoroughly enjoyed the course and was very informative.
Roband Electronics Ltd
Tutor pitched the course at the right level for the group
Zoe was a very good tutor, pitching the course at the right level for the group and using real life examples a lot.
Now Managed Learning Services
Perfect balance of taught content and active learning
Karen was amazing. She balanced taught content with active learning perfectly, at all times with engaging and approachable.
Department for Environment, Food and Rural Affairs
Clear and professional communication
Very knowledgeable tutor, easy to talk to and ask questions to. Delivered the course clearly, well communicated and in a professional manner.
Cegos Uk