Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery impressed by the tutoring and the virtual classroom
I was very impressed with the standard of the tutoring and how well the break-out meeting rooms worked in a virtual classroom setting.
Tokamak Energy
Audit practice within the course was excellent
The focus on auditing directly against the standard was really useful and audit practice was excellent.
Syngenta Ltd
Virtual classroom greatly exceeded expectations
This is the first time doing a virtual session, it was still really engaging and came across the same as being in person. The tutor was brilliant. I was hesitant to have a virtual course but loved it.
Abraham Moon & Sons Ltd
Excellent course content and accompanying materials
I thought the course content and accompanying material was excellent. My course tutor was also good, providing good insights to allow for interpretation of ISO 9001.
Network Rail
Tutor made it easy to stay focused
Our tutor was really engaging, fun and knowledgeable. I always find I struggle to stay focused in classroom based environments but that was not this case this time.
ERA Home Security
Practical tasks worked extremely well
The content was excellent to now apply what I’ve learnt. I found the tutor to be very thorough and use practical tasks extremely well. I really enjoyed the team tasks and content.
Wardray Premise Limited