Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse content was explained excellently
John was very personable and did a great job explaining the course content at a level which was fully understandable for each section he took us through.
Scottish Power
Tutor was clearly invested in our learning experience
The tutor clearly explained all aspects of the course and was very engaging with the group. He answered all the questions and was really invested in our learning experience.
Private
The tutor made a big difference
Our tutor, Karen, is really engaging and full of energy. For the online course, she made a big difference in how much I enjoyed it and the stuff I learned.
Oxford Brookes University
By far the best ISO 9001 course I've attended
This is the 3rd course completed for ISO 9001, with the others carried out with a different training company. This course was by far the best, helped me understand how to put this in to practice.
DVSA (Driver & Vehicle Standards Agency)
Right level of challenging
The tutor made the course very interactive. There was also a good amount of differentiating learners needs and abilities which was accommodated seamlessly. The course was challenging at the right level.
Tetra Consulting Ltd
Extremely well presented course
Good level of engagement with delegates. Extremely well presented with concise delivery within the timescales.
EDF Energy Ltd