Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRelaxed learning environment
Susan, the tutor, put us at ease right from the start of the training, and created a relaxed environment which made learning easier while still sticking to the timetable.
Werth Metrology
Extremely professional and interactive tutor
Tutor was extremely professional. Very experienced, maintained the desire to learn and was interactive throughout.
Private
Tutor ensured everyone understood and could interact with the course content
The auditing course content was delivered to a very high standard. The tutor who delivered the course ensured that everybody understood the methods and methodologies which enabled everyone to interact well during the group sessions.
SSE
Virtual course worked perfectly
Never done a virtual course before, expected bad connection etc. but it was perfect and the course material provided ahead of time was excellent.
Kbs Maritime Ltd
All aspects of the course exceeded expectations
Our tutor, Alan, was absolutely fantastic, he is a knowledgeable presenter who could explain the topics with real examples which makes understanding the concepts much easier. Training materials arriving in advance was very useful. Booking the course was very easy and quick.
Endomagnetics Ltd
An excellent experience
The tutor was enthusiastic, positive and thorough, ensuring that each participant was confident before moving on. He ensured that I was motivated throughout the course and gave us opportunities to guide our own learning, which I found extremely beneficial. He lead with practical case studies and activities, which meant that we understood the theory and how it relates to our own sectors. His knowledge and experience gave us confidence and an excellent experience. I would also like to comment on the excellent venue, which definitely made the experience more enjoyable. I would definitely recommend this venue to colleagues.
Astutis