Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent course content and delivery
The content was very good but the tools provided and how to apply them was excellent. They were very well explained and demonstrated using relatable examples. I have used Bywater previously and the way the virtual classrooms are managed, the quality and knowledge of the tutors, course content and the delivery have been excellent.
Survitec Group Ltd
Real life examples really helped to demonstrate the learnings
Usually these kind of courses are very general in nature, but this course actually took a real life personal example and demonstrated the learnings on that. It made it very easy to then extrapolate. It also helped that the tutor was very engaging and had a lot of real life experience in the area.
Amoria Bond Group
Far exceeded my expectations
Alan was incredible. He was very personable, and his engagement and knowledge far exceeded my expectations.
J2 Sourcing Ab
Thoroughly enjoyed the course
There were so many highs from the tutor to the venue. It also helped that everyone on the course participated and joined in all topics. Alan’s knowledge and experiences were fascinating and I thoroughly enjoyed the course content and all of Alan’s stories.
Wright Brothers Industrial Services Limited
Best course I've ever been on
Momcilo is an incredible tutor, very engaging and approachable. Certainly the best course I’ve ever been on.
Trax International Ltd
Pleasantly surprised with how well the virtual classroom worked
Normally I prefer to do training courses in person as I feel the conversation flows better and the course tends to be more dynamic. However, in this instance I was pleasantly surprised with how well David made it feel that we were all in the room together. It didn’t feel stilted or impersonal at all, and I think this is entirely down to how well David communicated with us throughout the day.
Voestalpine