Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe interactivity of the course exceeded expectations
| An auditing course could potentially be a dry subject, however over the course of the two days the tutor made the course interactive and very engaging above expectation. |
Siemens
Approachable tutor made me feel very comfortable
Paul was very friendly and made me feel very comfortable during the 2 day course, was easy to speak to and approachable. He explained things very well in detail but didn’t overloaded with information.
3T Training Services Ltd
Well-structured course content
The course content was really good, I liked how we went through the whole audit process stage by stage with relevant workshops along the way. It was really useful to do it like that.
Animal and Plant Health Agency (APHA)
Gained a real world insight into auditing and ISO 9001
Great tutor who explained things very well, answered all questions and gave a real world insight into auditing and ISO 9001.
Symetri Limited
Highly detailed course delivered in a very professional manner
The tutor delivered a highly detailed and interesting course tailored to people of all levels of understanding and did so in a very professional manner.
National Security Inspectorate (NSI)
Tutor tailored the course to our specific needs
| Mike made the course very interesting, sharing a number of real life experiences and scenarios. Given this was an in-house course, he was able to tailor it to our specific needs. |
National Security Inspectorate (NSI)