Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetImprove organisational performance
I was positively surprised about elements of ISO 9001 that I was not already aware of, and how these could be used to improve organisational performance in general
RNLI
Expanding your professional network
I really enjoyed the course, and I found the virtual classroom setting and the instructions etc spot on. The best part of such courses is the opportunity to meet with people from other industries and as a bonus expanding your professional network. I also thoroughly enjoyed our course tutor, and he had a wealth of highly relevant experience to share with the ‘class’ and maintained a good atmosphere throughout.
Royal National Lifeboat Institution
Excellent
The Tutor was extremely knowledgeable on the subject and his delivery of the course was excellent. I had worried the material would be a bit dry and the delivery could be boring and hence difficult to follow, but this was not the case.
Nolato Jaycare
Secured the required knowledge
Having recently moved dept. within the company, I will now be required to complete audits as opposed to checks, the course 100% delivered the knowledge to do this
Tata Steel Europe
Helpful case studies
The case studies really helped put things into perspective
Virtuoso Doors
Engaging
This course was delivered in a way that kept everyone engaged at all times with plenty of opportunities to reflect upon what we had just learnt.
NEL Technologies