Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

Displaying Reviews In "Quality Management - ISO 9001"

Enjoyable

The course was quite intense, lots of material to learn, our tutor made the 5 days very enjoyable, very encouraging and certainly helped us through! It was all a good experience for me.

Private

Interesting and challenging

Having had previous knowledge/training in ISO 9001 I was not sure what I would learn in addition to this but the content was interesting and challenging

Venator Materials UK Limited

Interesting

The tutor took what could be a rather dry subject and made it interesting.

Portsmouth International Port

Excellent

The tutor was excellent which allowed me to apply what I had learnt.

R&W Civil Engineering

Brought the materials to life.

Looking through the materials beforehand I had some apprehension about how the course would pan out but the tutor really brought the materials to life. He was very engaging and put the information into real-life scenarios which was very helpful.

AXA Health

Applying what we learnt

Understanding the role and how best to deploy what we learnt was a key aspect for me.

Babcock International Group

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