Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery knowledgeable tutor.
Very knowledgeable tutor. The course, materials & tutor were all good
Trivium Packaging
Interesting and enjoyable
The tutor brought the course, from what can be considered quite dry, to an interesting and enjoyable experience
Freightliner
Well designed
The course content and particularly the course resource pack was well designed. Equally, the tutor was extremely experienced.
Knowledgepool Group Limited
Exceptional Tutor
An exceptional Tutor who patiently explained the rationale behind every learning objective and debriefed our answers accordingly to maximise the learning experience. His real-world anecdotes aided greatly too.
MOD
Highly recommend Bywater
The Tutor was fantastic, supportive, insightful and generally put me at ease, I have returned and been able to put all I learnt into practice, the course content was great. Would highly recommend Bywater & the tutor!!
TLCR Refit & Repair
Fantastic
The tutor’s knowledge was fantastic!
Commscope