Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent tutor
Excellent tutor who took the time to engage with everyone and ensure all candidates understood the material being taught.
Simtek Ems Ltd.
Very approachable tutor
The tutor was very approachable, knowledgeable and keen to make the course fun which definitely put people at ease and aided the learning of course material.
HEASN Ltd
Extremely enthusiastic tutor
The tutor was extremely enthusiastic and engaging. He was able to provide context to the course content and keep the attendees involved
Alzheimer's Society
Effective
The tutor demonstrated a very good knowledge of the course, leveraging also on industry experience, which made it easy for information from the course content to be passed across more effectively.
Rail Safety And Standards Board (RSSB)
Conduct & structure an audit
My assumption was that we would learn only how to conduct an audit, I didn’t think we would learn how to structure one from start to finish
Premdor Crosby
Very comprehensive
The best Tutor ever, he explained the whole process easily. Very comprehensive and absolutely amazing.
Premdor Crosby