Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent, receptive tutor
Tutor was excellent. Keith was knowledgeable, receptive to lots of questions, and very engaging. He was particularly good in the role play scenarios on Day 2.
AESSEAL
Far exceeded my expectations
I found the course content very informative. All aspects of the course far exceeded my expectations. I feel like I’ve learned a lot and the tutor was very engaging which made the subject matter easier to learn.
Quartzelec Ltd
Abundance of industry knowledge demonstrated by the tutor
Overall the delivery was excellent – Claire clearly articulated the course content, pace was perfect and she demonstrated an abundance of industry knowledge and is clearly a subject matter expert.
Private
Experienced tutor made the training really valuable
The tutor had a lot of experience they could rely on to make the content make sense in a real-life scenario. When attending previous external training with different company a lot of tutors just read word for word from the slide. The tutor made the training much more valuable.
RUA Life Sciences Plc
Helpful application of the course content to real world examples
I always learn more from a course when the tutor applies and explains real world examples of how they’ve used these tools effectively throughout their career. This is what I enjoyed about Alan’s learning methodology.
ITM Power UK Limited
10/10 Tutor
Keith was very knowledgeable and managed to convey quite complex information across to what was a varied audience on this course. I would give him 10/10.
MOD