Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent Tutor
Tutor was excellent (extremely knowledgeable, patient, supportive, easy to work with). Brought real world, easy to understand examples to help explain things which really helped a lot.
Private
Easy to follow, informative and useful content
Having very limited prior experience with ISO 9001, the course was delivered at the right level for me. The content was made easy to follow, so informative and useful.
Private
One of the best tutors that I have encountered
Probably one of the best tutors that I have encountered in 30 years of Trading Standards. Both professional and approachable and obviously extremely knowledgeable and experienced in the subject.
BCP Council
Virtual Classroom worked incredibly well
I was nervous about the virtual classroom as I had never experienced this learning method. It worked incredibly well, allowed all members of the course to contribute and gave a feeling of connectivity with the whole group. The tutor was fantastic and full of enthusiasm encouraging participation among the whole group. Breakout groups and break structure were also great and added to the positive experience.
Private
Really useful
The course content and structure was really useful!
Momentum Transport Consultancy
Excellent teaching methods
Tutor very knowledgeable of subject matter with excellent teaching methods.
Portico Shipping Limited