Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI'm not normally a fan on online learning events- but this one was very well organised
I’m not normally a fan on online learning events- but this one was very well organised, the tutor facilitated well, and the use of the break out rooms was flawless.
Purple Cow Training Limited
Group work and group discussions made it very enjoyable
The interactive nature of the course was a pleasant surprise. Plenty of group work and group discussions made it very enjoyable.
Stork Technical Services UK Ltd
Tutor was a excellent instructor
The Tutor was a excellent instructor and explained the course content really well.
The structure of the course was well written and at all points Bywater was there to fully support us.
TDC (Aberdeen) Ltd
Tutor made course enjoyable and interactive
The Tutor had a vast knowledge of the subject and delivered the course in a way that made it enjoyable, interactive and at the end of the course I came away with the knowledge I needed in order to be able to apply what I had learnt.
RG Wilbrey Consultants Ltd
Engaging and knowledgeable Tutor
The tutor was engaging and knowledgeable. She made the course content fun and encouraged us all to get involved. She took the time to speak to everyone and ensure we were all at ease and that we understood all that was taught.
Stork Technical Services UK Ltd
Tutor was better than majority of trainers I have had
My tutor was very engaging, and better than majority of trainers I have had on other courses.
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