Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery thorough course
The course was very thorough and the information provided very good
Alatas UK Limited
Fantastic delivery complemented by virtual classroom
I did not expect the virtual course to go as well as it did. The tutor’s delivery was fantastic and was complemented by the virtual classroom.
Bylor Jv
The tutor made sure that I understood everything
I really appreciated the way the training was done, very interactive. As English is not my native language, the tutor made sure that I understood everything.
Bureau Veritas Exploitation
Practically no different to a face-to-face training
First time I’ve attended a remote training like that and it was practically no different to a face-to-face which is a great achievement.
Sterile Management Systems Ltd
Excellent Tutor
Tutor was excellent (extremely knowledgeable, patient, supportive, easy to work with). Brought real world, easy to understand examples to help explain things which really helped a lot.
Private
Easy to follow, informative and useful content
Having very limited prior experience with ISO 9001, the course was delivered at the right level for me. The content was made easy to follow, so informative and useful.
Private