Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClear & concise
Clear and Concise, and controlled the meeting well.
Wyndham Resources (UK) Ltd
Really impressed
Really impressed with the entire course and its design. The Tutor definitely tailored the course as we were going and it was clear that there was much thought and effort put into it.
Molnlycke Health Care
Learnt so much
I have learnt many things I was not familiar with and very useful to my job. The Tutor was great.
Photobox
Genuinely interested
The tutor got to the heart of everything. He enjoyed it and was genuinely interested in imparting his knowledge.
Photobox
Enhanced understanding of ISO requirements
I enjoyed the ratio between presentation slides and activities/exercises. I appreciated the tutor providing enough time for discussions and brainstorm on issues on each slide. The tutor shared a lot of personal experiences and stories that helped in understanding the ISO requirements.
International Hydropower Association
Very informative
Very informative
AGC Automotive UK