Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetProfessional trainer
Training was highly beneficial with professional trainer. The Zoom meeting went well and when I had issues with my connection it was handled extremely well by Bywater.
Mars Egypt For Manufacturing
Examples & anecdotes
The Tutor was extremely knowledgeable and pulled from his many years of experience to provide examples and anecdotes both to support his points and to provide levity where appropriate. He was also very enthusiastic and made the entire training course engaging.
Verden Forensics
Very relevant examples
The Tutor’s depth of knowledge and experience allowed the examples given to be very relevant and the emphasis to be placed where most needed given the attendees. To be honest I wasn’t sure what to expect from a virtual classroom event so my expectations weren’t really set beforehand. I was pleasantly surprised by the virtual environment.
Fugro
Increased confidence
The Tutor managed to cover so much in such a short amount of time. He is very knowledgeable, welcomes any questions and explains things extremely well. The Tutor’s delivery has allowed me to feel confident in my auditor training journey.
Cheshire Constabulary Headquarters
Great knowledge
The Tutor had great knowledge of the product he was teaching
QA Ltd
Easy to follow
The Tutor was fun, very patient, tried to provide a good balance of him delivering the course and having the groups involved with workshops. Very articulate, light hearted and easy to follow.
QA Ltd