Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetEngaging and entertaining
The Tutor was a very engaging and entertaining trainer – highly enjoyed the course because of him.
West Yorkshire Police
Enthusiastic and engaging
The Tutor remained bright & enthusiastic throughout the day ensuring that we were all engaged. I will never look at a receipt or calibration certificate in the same way again as I am now aware of the amount of information that they contain.
DVSA (Driver & Vehicle Standards Agency)
Excellent delivery
Excellent delivery and interactive elements of course
Northern Ireland Trading Standards Service
Easy to follow
The Tutor was very engaging and made the course content easy to follow
Lonza
Approachable Tutor
I was really impressed with how the Tutor delivered the session and how approachable he was
West Yorkshire Police
Experienced Tutor
The Tutor has such an expanse of knowledge and experience It was an intense course but the Tutor was great in the additional information he provided – he talked to you and engaged with students, explaining so much rather than just talking at you or reading the PowerPoint aloud.
West Yorkshire Police