Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMuch more engaging than expected
This was the first external training course I have attended and the first that was online, I thought the tutor was very engaging, and kept my attention a lot better than I was initially expecting.
Premier Partnership
Tutor had vast knowledge and experience in the industry
The tutor was much more knowledgeable, and had more experience in the industry, than I had expected.
Metropolitan Police Service
Feel confident in applying what I learned
The course content was very good, it more than exceeded what I hoped to get out of it and I feel confident in applying what I learned. The booking and course administration was smooth and efficient.
NHS National Services Scotland
Well-presented and well-organised course
Everything met or exceeded my expectations, I found the course to be well presented, organised and the tutor was great.
3T Training Services Ltd
Now know what good training looks like
The tutor was exceptional. She was highly professional, with great delivery and teaching style the gold standard, really great trainer. Even though people from 3 different UK nations were present, she was able to give us the correct specific legislation and tell us about all the variation between nations. She was welcoming, positive, happy to accommodate and tailor teaching based on who was in the room. All in all gold star course, trainer and training company I now know what good training looks like.
NHS National Services Scotland
Clearly very knowledgeable tutor
Alan was a very good tutor, who was clearly very knowledgeable and was genuinely interested in QMS requirements.
Cummins Inc