Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI'm not normally a fan on online learning events- but this one was very well organised
I’m not normally a fan on online learning events- but this one was very well organised, the tutor facilitated well, and the use of the break out rooms was flawless.
Purple Cow Training Limited
Tutor created a very positive atmosphere
Tutor was brilliant – very knowledgeable, engaging, friendly, and helpful; they created a very positive atmosphere and facilitated active participation by all attendees.
Sulmara Subsea Limited
Amazing Tutor
Amazing tutor, made the course understandable but worked hard and made online classroom work well.
Private
Group work and group discussions made it very enjoyable
The interactive nature of the course was a pleasant surprise. Plenty of group work and group discussions made it very enjoyable.
Stork Technical Services UK Ltd
By far the best online course I have been on
Tutor was very professional and approachable tutor. He made the whole whole course comfortable and at ease. This is by far the best online course I have been on.
British Army
Tutor was a excellent instructor
The Tutor was a excellent instructor and explained the course content really well.
The structure of the course was well written and at all points Bywater was there to fully support us.
TDC (Aberdeen) Ltd