Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery good tutor - clear and flexible
Tutor was very good, got the content of the course across really well and was happy to answer or deliver any particular part of the ISO we wanted a bit more advice on.
Defence Medical Services
The tutor made a significant difference to the overall experience
From the outset, the tutor helped me feel at ease, which was particularly important as I was initially quite nervous about attending. Their ability to encourage participation and get people talking made a significant difference to the overall experience. I would highly recommend this tutor for future courses and thank them for making the training both engaging and valuable.
Network Rail
Tutor listened, offered opinion, and kept us engaged
The tutor was very good. Listened, offered opinion, and kept the group engaged throughout the day.
Krohne Ltd
May be the best tutor I've experienced
Keith was fantastic, very informative and interactive. May be the best tutor I’ve experienced.
OCU Group
Tutor built an engaging relationship with all attendees
The course and course content was very good. Zoe did an excellent blend of relevant and useful examples to get the context and understanding across but in a lovely manner. She read the room really well and built an engaging relationship with all attendees.
Hull City Council
Suitably detailed and very comprehensive course
The course was very comprehensive and suitably detailed. The training pack was very good. The tutor was excellent and made a potentially dry topic very enjoyable. He used real world company specific examples which made it easier for us to then apply to our company. There was a lot of interaction within the group and the tutor, which made the course very enjoyable.
Subsea Craft