Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was very observant of everyone's needs
The Tutor managed to make the course interactive and interesting. He was very observant of everyone’s needs and knew when the group needed a break. There is a lot to learn on the course and I feel the tutor managed to make it not seem so daunting.
Hertfordshire Constabulary
Course workbook was a nice extra
The course workbook was a nice extra. Clean place to keep notes and refer back to at a later date.
Strathclyde Partnership For Transport
Professional and engaging Tutor
The Tutor was very professional and kept the virtual room engaged.
West Midlands Police
Online course was really good
I was sceptical as I hadn’t done an online course via Zoom before but it was really good.
Sheffield Hallam University
Tutor made me feel very comfortable asking questions throughout the course
Our tutor made the course content so much more enjoyable and understandable than I was expecting. They were approachable and made me feel very comfortable asking questions throughout the course.
Hertfordshire Constabulary
Tutor adapted to the needs of the group
The Tutor was engaging and adapted to the needs of the group.
Capita