Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe course was great
The course was great. The Tutor was amazing and very helpful. He was very professional.
Bureau Veritas
Tutor made me feel confident
The tutor was excellent. He presented the course in a way that was easy to follow. He made me feel confident. I came away from the course feeling elated. He took his time and did not rush anything, answered all our questions and his role playing exercise was brilliant.
Saint Gobain Weber
Plenty for me to take away and put into practice
Wasn’t sure how relevant it would be to my day to day job but there was plenty for me to take away and put into practice.
Stork Technical Services UK Ltd
Tutor gave real world advice as well as the curated information
The Tutor was very knowledgeable, but also approachable & friendly, giving real world advice as well as the curated information.
MAC Surfacing Ltd
I now feel confident applying what was presented during the course
I needed a refresher course on the expectations of an Internal Auditor within the QMS. This course ticked all the boxes and totally met my expectations. I now feel confident applying what was presented during the course.
Blake Contractors Ltd
Tutor was able to keep our level of participation and engagement high
Even though the course was virtual our tutor was able to keep our level of participation and engagement high with the right level of breaks and workshops. I wasn’t expecting that I would take so much out of the course.
Saint Gobain Weber