Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDelivery of the course and content easy to understand and useful to my role
| I found the way the tutor delivered the course and its content easy to understand and useful to my role. I look forward to putting my new skills into practice |
Tata Steel
Tutor and course content were both excellent
The tutor was excellent, as well as the content and structure of the course.
Stateside Foods
I was surprised at how good the online classroom was
| The benefit of ‘real world examples’ made a sterile topic interesting, and I was surprised at how good the online classroom was |
Self-Employed
Course was a good split between theory and practical content
| I appreciated the application of learning through role play. I believe the course was well split between theoretical content and practical content. |
Atkins Ltd
Everything came together at the end of the course
| The tutor explained everything very clearly, kept the group engaged, was very knowledgeable and everything came together at the end of the course |
Albany Infrastructure Management
Tutor had real industry experience, conversant with existing contracts at TWUL
Great to listen to someone with real industry experience, not someone who acquired wholly theoretical information. Tutor seemed to be fully conversant with existing contracts at TWUL.
Thames Water Utilities Ltd