Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor supported really good discussions among group members
| The tutor was very engaging and easy to listen to. Also encouraged and supported really good discussions among group members that drew on individuals experiences. |
Day Group Ltd
The tutor’s depth & breadth of experience was very helpful
The tutor’s depth & breadth of experience, which enabled him to provide many real-life examples of situations in the context of QMS auditing, was very helpful to compound my understanding and confidence.
Otis
The tutor's style, presentation and underpinning knowledge is exceptional
| Having been on another Bywater training course with the same tutor I can say that his style, presentation and underpinning knowledge is exceptional. |
Mace Group
Best course I have attended in many years
| Best course I have attended in many years due to instruction |
The James Hutton Institute
Very comprehensive
For a one day course, it felt very comprehensive.
Endomagnetics Ltd
I could apply what I learnt straight away
I could apply what I learnt straight away the next day at work, and it proved to be very beneficial.
Jisc