Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor held our attention throughout the course and enabled everyone to interact
| Tutor managed to hold our attention for the full day’s course and got everyone to join in and contribute, no small achievement |
TFP Hydrogen
Interactive exercises enabled me to see how to apply the standard in the real world
| My knowledge of auditing was limited and I was worried the content would be overwhelming. However, the course content was easy to follow and was presented and explained well by the tutor. The exercises kept it interactive and allowed me to see how to apply the standard in the real world. |
Atkins Ltd
I now aim to implement positive change in my company
Hopefully I can take what I have learned and implement positive change in my company.
TES-AMM Europe
Tutor was both supportive and encouraging, excellent course delivery
The tutor had an excellent way of delivering the course whilst being supportive and showing encouragement.
Outreach Offshore Ltd
Tutor adapted the course material to ensure the best value for our company
| The tutor was very knowledgeable and was able to adapt the course material to ensure that it delivered the best value to our company |
Inex Microtechnology Ltd
Tutor conveyed his knowledge with enthusiasm
| Tutor seemed to enjoy what he was doing, thus conveying his knowledge with enthusiasm |
Biocote Ltd