Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetApplication of information learnt was made much easier
| Great course, well presented and therefore making application of information learnt that much easier to apply in my working environment. |
Premier Partnership
Tutor made the course easy and relatable
| Tutor was very helpful and made the course easy and relatable to our site and our practices. |
Scott Timber Ltd Trading As Scott Pallets
Enthusiastic, adaptable and sympathetic tutor
| I’ve never been on a course led by a tutor with such enthusiasm for the subject, able to adapt to the course participants so readily, sympathetic to the demands of the course, and with the ability to make the whole experience so much fun. |
BM Trada
Much easier than expected to engage with other participants
| I was not expecting it to be so easy to engage with other participants online but it was. |
Nexteq Plc
Tutor constantly checked we understood
| I attended another course before this one, another IEMA certified course but delivered by another course provider. In that case it was difficult to follow as the tutor took much of the content for granted. In the course delivered by Bywater the tutor was very aware of the attendees different backgrounds and constantly checked we understood. Another strength was using real life examples to explain and practice the concepts. |
Private
I would definitely book more courses with Bywater
I would definitely recommend this course as an introductory course as I felt I have learnt a lot – but have not been overwhelmed with the amount of information. I also liked the class size of 12 people, and have breakout sessions of little teams. I thought the online element would make he course a bit difficult, but it worked really well. I would definitely book more courses with Bywater.
Sense Biodetection Ltd