Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCourse adapted to individual needs of the participants
| The tutor adapted the course to the individual needs of the participants. |
Safety Belt Solutions Ltd
Extremely accommodating tutor
The tutor delivered the course content very well, and was extremely accommodating with regard to answering our additional questions and queries.
Oxford Technical Solutions Ltd
Really enjoyed the interactive aspect
I really enjoyed the interactive aspect of the course and working within teams to generate ideas.
West Midlands Police
Tutor was happy to go beyond the course content
The Tutor was very knowledgeable, excellent communication skills, and happy to go beyond the course content to give us comprehensive answers to our questions.
Qinetiq
Outstanding Tutor
My tutor was outstanding – patient, understanding and helpful with a brilliant way of teaching the content.
Barbados Maritime Ship Registry
Given me the confidence to understand how to use auditing skills in the futur
The Tutor was very engaging and made what could have been a long day, into a fun and interesting course. He was able to relate real world examples into the learning and has given me the confidence to understand how to use auditing skills in the future.
Porvair Filtration Group Ltd