Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away enthused to continue training in this area
Rather than coming away from a training course feeling like I simply “ticked the box”, I came away enthused to continue training in this area and with a foundation mindset to use in conjunction with the course materials.
Private
I walked away confident in my new found abilities
The tutor was fantastic, made understanding the course content a breeze to take in and I walked away confident in my new found abilities.
Bericap UK Ltd
Bywater will certainly be my first point of call for future training
The course was a refreshing change from the usual courses aimed solely at the passing of an exam. The course certainly made me feel I was set up to work in the role and gave me the confidence to move forward as an auditor. A great achievement from the course to feel empowered and equipped to complete the role and not just have ticked off a qualification on a certificate. Bywater will certainly be my first point of call for future training and I have already recomended the course to others.
Hiltons Electrical Services
I've left the course feeling motivated and equipped to start auditing
The course was fantastic and the content was great. The thing that made the difference was the tutor. He was fantastic – he was engaging, he really explained things so incredibly well, he supported a variety of different learning styles and preferences and that’s probably the first time I’ve ever seen anyone do that on a course to that extent. He even made the role play enjoyable and interesting and a real learning opportunity – that’s never happened to me before. I’ve left the course feeling motivated and equipped to start auditing.
BDO LLP
Tutor adapted the course to promote the best from each student
The tutor was able to observe each students skills sets within hours, and adapted the course delivery to promote the best from each of us.
Royal Navy
The course felt personalised
The tutor made the subject interesting and the exercises fun to do. The tutor was able to draw on his own experiences in order to illustrate his point; he also asked others for their experiences relevant to SPIE so the course felt personalised.
SPIE Limited