Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetSuccessfully maintained alertness and interest
I have been in the sales industry for 30 years and attended a considerable amount of training courses in that time. I found Elaine easy to listen to with a course adjusted to maintaining alertness and interest.
Ciga Healthcare
Overall fantastic course
The course overall was fantastic and it gave me the opportunity to clear the information I already knew from experience and also delve deeper. Richard is a fantastic tutor and his knowledge is great and he has the ability to pass that on to his classroom.
Manchester University NHS Foundation Trust
Great teaching environment
Karen was an amazing tutor – she was really enthusiastic, encouraging and flexible which made it a really great teaching environment.
Purple Cow Training Ltd
Can apply what I've learnt and make changes to existing processes
The content of the course was very thorough but also easy to understand. The material provided was well structured and it will allow me to make changes to existing processes. By undertaking exercises it allowed me to apply what I had learnt into practice which aided the learning process.
Brush Group Ltd
All aspects of the course were very good
I would say that everything was very good. The Tutor Alan presented all the course information in a very interesting, informative, useful and professional manner.
AGC Glass UK Limited
Restored confidence in how to approach day to day work
The course and tutor, gave me the confidence to continue with how I approach my day to day work. As I was uncertain if I were approaching tasks wrongly.
Glenair UK Ltd