Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAbsolutely amazing tutor
The instructor was absolutely amazing. She was knowledgeable, approachable, and did a great job running the class while still capturing everyone’s attention.
NEOM
Practical scenarios reinforced the learning
The tutor had the ability to apply scenarios that reinforced the learning allowing me to understand and put into practice what I had been taught.
Babcock International Group
Thoroughly enjoyed all aspects of the course
The tutor was excellent I thoroughly enjoyed all aspects of the course.
FRP Group Holdings Ltd
Fantastic tutor and valuable course content
The course content was really valuable and the tutor was fantastic at helping us apply this to our real-life situation and allowed for helpful discussion between participants.
Excel London
Information explained in a clear and concise manner
Karen’s depth of knowledge is amazing. She is very good at explaining information in a clear and concise manner and how it relates to ISO 14001.
Ribble Packaging
Gained a great understanding of the standard
David was excellent at presenting the course and keeping everyone engaged. The amount of information covered was great, really in depth, giving a great understanding of the standard.
The Natural Power Consultants Ltd