Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOutstanding, interactive delivery of the course
Tutor’s delivery of the course was outstanding, interactive, not just listening to him. Very relaxed which made me feel comfortable in asking questions.
Staffordshire Police
Easy to follow tutor with practical expertise
Tremendous knowledge and practical experience from the tutor, easy to follow and made me feel at ease.
Department for Environment, Food and Rural Affairs
Really helpful course to aid implementation
Great course content, really learnt a lot during the course and helped on how I can implement the internal auditing within our internal ISO 45001.
Accrofab Ltd
Expert tutor delivery to accommodate all trainees
The tutor was not only comfortable in their expert knowledge, but also able to read the room and moderate their delivery and timing to accommodate all the different backgrounds and knowledge levels of the trainees. They were patient and took the time to help trainees understand and learn to keep everyone on the journey together.
Mountain Healthcare Ltd
The best training course I've attended
The tutor kept the course engaging and how he delivered the course, interacted and explained everything throughout was excellent. In all my previous training courses throughout the years this one was the best more so due to how the tutor delivered the course to us all.
Star Dundee
Extremely useful real-life examples made the course more relevant
The tutor was extremely knowledgeable and engaging. Hearing stories and references to real life auditor situations was extremely useful and made the course much more relevant rather than just slides and words.
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