Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away feeling much more prepared for certification
Prior to the training, I wasn’t sure how we would even start working towards the certification. The tutor was excellent and having gone through each clause in detail, applying each to our current way of working, I came away feeling we were much more prepared for certification than expected.
Star Dundee
Relaxed and friendly atmosphere created by the tutor
David made things feel relaxed and created a friendly atmosphere which in turn made it easier to listen and take in everything that was said.
Bilstein Group UK
Very helpful tutor with enjoyable teaching style
Karen was a highlight of the course and I enjoyed her teaching style. She kept me engaged and enthusiastic throughout the course and also very helpful with any questions.
J Murphy And Sons Limited
Friendliest, most welcoming tutor
David was the friendliest, most welcoming tutor. Nothing was too much trouble when asking questions. He made the 2 day course very interesting and fun to attend.
Bilstein Group UK
Extremely well-presented and applicable course
The tutor presented the course extremely well, the course content was relevant to my line of work, this gave me a better understanding of the standards.
Grupo Antolin-Leamington Ltd
First class tutor
Tutor Alan was first class, very experienced and could answer all the questions asked. Highly recommend Alan.
Azura Engineering