Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAmple opportunity for interaction
Tutor was engaging and knowledgeable. Provided ample opportunity for engagement.
Manchester University NHS Foundation Trust
Expert instruction from supportive tutor
Very engaging and supportive tutor. Strong depth of knowledge. Provided constructive feedback.
Optimas Oe Solutions
Interactive teaching style encouraged participation
The tutor exceeded my expectations through their deep knowledge of root cause analysis methods and practical investigation techniques. They explained each step of the process clearly and provided real-life examples from industrial settings, which made the concepts easy to understand and apply. Their interactive teaching style encouraged participation and made the sessions engaging and insightful.
Taurus Energy
Tutor ensured we achieved our objectives
The tutor Keith made the week enjoyable but at the same time making sure everyone worked as a team to all achieve individual and group objectives. The content of the course in my opinion was delivered completely and well understood by all.
3t Global
Complex concepts explained simply
ISO 9001 can be in places quite a dry subject, but our instructor was brilliant, the way he taught was really good some knowledge then some activities, he explained complex things easily and he was really approachable.
Capita
Amazing tutor eloquently explained the course content
I learned so much with Jeff, he is an amazing tutor. In my 39 years on this planet, no one has ever explained exam technique or the standards in such an eloquent way and this training will stay with me and be carried forward into my workplace.
Beumer Group UK Limited