Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWell-presented and well-organised course
Everything met or exceeded my expectations, I found the course to be well presented, organised and the tutor was great.
3T Training Services Ltd
Now know what good training looks like
The tutor was exceptional. She was highly professional, with great delivery and teaching style the gold standard, really great trainer. Even though people from 3 different UK nations were present, she was able to give us the correct specific legislation and tell us about all the variation between nations. She was welcoming, positive, happy to accommodate and tailor teaching based on who was in the room. All in all gold star course, trainer and training company I now know what good training looks like.
NHS National Services Scotland
Clearly very knowledgeable tutor
Alan was a very good tutor, who was clearly very knowledgeable and was genuinely interested in QMS requirements.
Cummins Inc
Felt comfortable participating in the discussions
| Karen was so engaging, informative and made me feel comfortable participating in the discussions, which is normally more difficult in a virtual classroom environment. Karen was also able to answer all questions, either immediately or after finding the answer during a break. |
Philip Gray
Able to share experience and learn from the group
Alan is great, he has many years of quality experience and it shows. He also facilitated a great atmosphere, where we could share and learn from the experience of the group.
Sumitomo Electric Wiring Systems (Europe) Ltd
All in all an excellent tutor
The Tutor made the course relevant to our everyday work and allowed the group time to discuss the topics we raised in relation to our everyday work. His delivery was excellent and he kept the course moving without ever making us feel rushed to move on. All in all an excellent tutor.
Ancala Water Services