Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetWhole experience was excellent
Everything exceeded expectations – I am not keen on training and always find it intimidating. But the whole process from enquiry, communication, content and the tutor was excellent. Tutor was great and put all of the content across in a way that was clear and also helped by personal examples.
Swift Admin Solutions
Course content pitched at the right level
Tutor caught the attention of the group and pitched the content at the right level to keep the course interesting.
Highway Assurance
Supportive, valuable and engaging learning environment
I was expecting this course to be extremely boring but this course was not as the tutor kept the group engaged and provided the opportunity for students to demonstrate what they had learned in a supportive environment – the resulting feedback was very valuable.
Network Rail
Extremely helpful tutor and course
Paul is very knowledgeable and was extremely helpful with all aspects of the course. I honestly learnt more than I did on the recent Lead Auditor course I completed with another company.
Evolution Security Systems Ltd
Tutor made the content relatable and easy to digest
Impeccable knowledge of the content from the tutor. Made the content easy to digest. Kept us engaged throughout. Related the content with our current roles. Promoted questions and challenges to gain understanding.
RNLI
Exceptional tutor
Tutor was exceptional and always open for discussion. Thoroughly enjoyed my time learning with David.
Astutis