Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThe best tutor I've had by far with a natural ability to teach
The tutor was outstanding and had the ability to engage delegates on what I thought initially would be a difficult course to gather enthusiasm. I’ve been on many courses over the years and felt John was the best Tutor by far and had a natural ability to teach.
Edf Energy Limited
Interaction, discussions, and activities kept me involved throughout
The course setup allowed for real interaction, breakout discussions, and activities that kept me involved throughout.
BDK Industrial Products Ltd
Tutor made every effort to deliver value
The tutor made every effort to deliver value by actively engaging us and encouraging the practical application of what we had learned.
Hitachi Energy
Course exceeded expectations on all levels
Overall this course exceeded my expectations on all levels. The tutor and content were fab and I loved the virtual classroom and exercises. This made me feel confident to apply content in my job role in quality.
Ultra Electronics Cems Ltd
Practical nature of the course made it very relatable
The tutor was exceptional and made it easy to understand the course, the virtual classrooms were utilised efficiently and the practical nature of the course made it very relatable.
Kori Construction Limited
Engaging tutor was a delight to listen to
Tutor Liz was able to relate the course to our own background/organisation/company and answered all questions thoroughly. She was very engaging and a delight to listen to.
Kratos Analytical Ltd