Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetRelaxed environment made learning easy
The tutor took the time to ensure I had a full understanding, he made it feel very easy going, relaxed but also a good environment to learn and understand the scope.
Tenneco
Relaxed, enjoyable learning environment
During the course I found Keith to be a great tutor from the start. He is very knowledgeable on the subject & creates a relaxed, enjoyable learning environment with his genuine warm, friendly & approachable manner, whilst thoroughly conveying all aspects of the course well in an understandable way.
Private
Fantastic energy and a commitment to going above and beyond
Karen was fantastic throughout. She had a great energy, was very knowledgeable and well organised, it felt as though she couldn’t do enough for us.
Astutis
Excellent explanation of the standard and its requirements
The delivery of the course was excellent and managed really well by the tutor. The tutors knowledge and explanation of the standard was excellent.
Shell UK Ltd
Challenging course made enjoyable by the tutor
The tutor was excellent. He made some dry content engaging, he was encouraging and patient. I really enjoyed having Keith as a tutor. His humour and positive attitude made a challenging course more enjoyable.
The Co-Operative Bank
Kept alert and engaged with the perfect balance of humour and expertise
My second Bywater Auditing course. A good tutor makes ALL the difference. Richy kept us engaged and alert throughout. Strict on timekeeping, but flexible when necessary – and always got us back on track. A good sense of humour really helped lighten the load and we all shared a laugh.
Shell UK Ltd