Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly practical and directly applicable training
The training was highly practical and directly applicable to my daily work. The example and exercises made it easy to understand how to implement the concepts in real-life situations, which added significant value.
Abyssinia Iron and Steel Limited
Exceptional expertise delivered with a highly professional and positive demeanour
The tutor demonstrated exceptional expertise and maintained a highly professional and positive demeanour, consistently striving to provide us with the most accurate and valuable information.
Timken Rail Services UK Ltd
Invaluable tutor expertise
The depth of knowledge Richard has and his ability to apply this to scenarios that fit with our organisation is invaluable. Richard put together this bespoke course which was appropriate and perfect for what was required. Richard is always engaging and happy to offer follow up support.
Thames Valley Police
Tutor ensured everyone felt included and understood the material
The tutor was exceptionally good at really listening to any questions and adjust explanation so everyone would understand the material and everyone felt heard and included.
Tesla Engineering
Insightful tutor with practical knowledge and experience
Tutor was very knowledgeable about ISO 14971 & 24971 with practical knowledge and experience to share. Very insightful and made what could be perceived a somewhat boring subject very engaging.
Freudenberg Performance Materials
Practical, well-structured and directly relevant course content
The course content was very practical, well-structured, and directly relevant to my work. It provided clear guidance and real-life examples that can be easily applied in my day-to-day responsibilities.
Abyssinia Iron and Steel Limited