Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made the content relatable and easy to digest
Impeccable knowledge of the content from the tutor. Made the content easy to digest. Kept us engaged throughout. Related the content with our current roles. Promoted questions and challenges to gain understanding.
RNLI
Exceptional tutor
Tutor was exceptional and always open for discussion. Thoroughly enjoyed my time learning with David.
Astutis
Open and productive learning environment
Elaine delivered the ISO 13485 internal auditing training with a high level of expertise and clarity. She was engaging throughout and demonstrated excellent knowledge of the subject matter. She effectively tailored the session to accommodate the diverse experience levels within the group, from junior staff to senior management. Elaine established a strong rapport with all participants, creating an open and productive learning environment.
2gether Support Solutions
Supportive and detailed teaching
Nothing was too much trouble, everything was explained in detail & if we needed it they went over it again. Really great teaching.
Onesubsea
Excellent tutor at keeping everyone engaged and involved
I was very apprehensive regarding online training, particularly as I was attending the introduction and internal auditor courses back to back. The tutor, Zoe, was excellent at keeping us engaged, allocating regular screen breaks and involving everyone in the class.
SE Trains Limited
Very knowledgeable and adaptable tutor
Gareth did a great job of reading the room and adapting the content for the knowledge and desired outcomes of the group. He was clearly very knowledgeable and was open to having discussions about areas relevant for the group.
Capita