Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly recommend
The course instructor was very knowledgeable, made the content very interesting and easy to absorb. Highly recommend.
International Nuclear Services (T/A Nuclear Transport Solutions)
Useful exercises and tools to apply the learning
The exercises were extremely useful in putting the learning into practice, and gave us the tools we need to apply our learning in the workplace. The tutor, John was very encouraging and gave useful feedback.
Star Dundee
Well prepared to put the training into practice
As we had already received training from the Tutor in a previous course, I knew that he was very good, but my main concern had been whether I would be able to gain the knowledge to feel confident in putting this into practice. Due to all aspects of the training being excellent, I feel I am well prepared for doing this.
Star Dundee
Outstanding, interactive delivery of the course
Tutor’s delivery of the course was outstanding, interactive, not just listening to him. Very relaxed which made me feel comfortable in asking questions.
Staffordshire Police
Easy to follow tutor with practical expertise
Tremendous knowledge and practical experience from the tutor, easy to follow and made me feel at ease.
Department for Environment, Food and Rural Affairs
Really helpful course to aid implementation
Great course content, really learnt a lot during the course and helped on how I can implement the internal auditing within our internal ISO 45001.
Accrofab Ltd