Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVirtual classroom greatly exceeded expectations
I was not looking forward to doing the course online as I thought it would be looking at a screen for 2 days. It turned out that throughout the course there were plenty of interactive activities and the use of breakout rooms was very good.
Guernsey Ports
Open and interactive session
The tutor Alan was extremely approachable from the start, his welcoming demeanour ensured the group very quickly established an open and interactive session which I highly appreciated given that this was a 1 day course.
Southeastern Railway
Great, balanced training approach
The tutor struck a great balance between following the structured content and adding insights, facilitating discussions, and picking up on participants key questions and issues.
Home Office
Valuable sessions with detailed content
Very detailed content was shared with us, and working through online class examples made the sessions particularly valuable.
CScape Consulting Ltd
Great models to take back and utilise in the workplace
The tutor made it easy to follow and understand. Was descriptive and relevant with explaining the subject. The content gives us great models to take back and utilise in the work place.
Bart Ingredients Co Ltd
Daily review of exam questions was very helpful
The tutor was excellent – very responsive, listened well, encouraged participants and never once made anyone feel they got it wrong if an incorrect/not quite correct answer was given. Going through exam questions each day after attempting them the previous evening was very helpful.
Otis Limited