Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat case studies helped to gain perspective
The tutor was friendly put us all at ease and helped to create conversations, his knowledge was good and great to hear case studies to put everything in perspective.
MJL Contractors Ltd
Amazing tutor was able to tailor answers to individual learning styles
Nicola was amazing, very engaging and extremely knowledgeable. She clearly had a lot of experience but was able to explain the content in a way that made sense. Very good judge of characters around the room so she was able to tailor her answers to each persons learning style.
Intertek
Very thorough tutor with great communication skills
I think Liz was very thorough delivering this course and she is a great communicator with lots of knowledge that helped with the course.
University Hospitals Sussex NHS Foundation Trust
Gained a much broader understanding of the subject
I had a limited understanding of the content but after the weeks course, I felt that I had a much broader understanding of the subject matter.
McAvoy Group
First course to provide the specific knowledge I need for my role
Considering I have been a contract manager for a few years and have an ILM qualification in line management, this is the first time I have been on a course that teaches me what I need to know to do my job.
West Midlands Police
An amazing tutor I hope to learn more from in future
Zoe was an amazing Tutor. I hope I can learn more from her in the future.
Blu-3 UK Ltd