Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Keith is the absolute font of all knowledge when it comes to auditing. He was enthusiastic, and kept what is a very dry subject really interesting. His teaching ability was excellent.
BMW Group
I was very impressed with Elaine. I felt she brought the material to life which really gave me a greater understanding. Also critically I was very pleased with the way she interacted with group activities offering advice and helping us understand. Lastly I felt that she made the course relaxing and enjoyable.
Real Training Services Ltd
Excellent delivery and knowledge from the tutor. Gave good advice on how to apply the content to our specific situations.
Leisure Technical Consultants Ltd
The tutor, Richard, made the course content easy to understand and relatable. In my opinion, his inclusion of personal experiences in the world of auditing helped show how the theory of the course material is actually put into practice in real world scenarios.
West Midlands Police
The tutor was really great, she managed the online sessions so it felt like we were in person. Really knowledgeable and a great teacher.
TechnipFMC
The dynamic of the virtual classroom was very good, with good quality and excellent coordination for group work, and enough time for lectures, breaks, and Q&A. Very well planned.
Amphenol Procom