Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFelt confident and prepared conducting an audit after the course
Immediately after attending the course, I was able to complete the transport audit, and my confidence and preparation were much stronger. I knew which questions to ask, and the entire experience felt controlled and well-managed. It was also great to have such a good tutor, Paul was excellent and the case studies helped a lot, especially as the material was quite challenging.
JD Sports Plc
Tutor made the training personalised and applicable
The tutor was excellent. He really personalised the training and made it applicable rather than just parroting the slides.
Commerce Decisions (I2 Group)
Excellent knowledge applied across various disciplines
Nicola’s knowledge is excellent and she is able to apply that knowledge to various disciplines to provide real world examples.
QA Limited
Gained capability to better do my existing role and build skills for the future
The Tutor was also really great and managed to keep everyone really engaged. The course helped me to formalise existing knowledge I already have, gave me the capability to better do my existing role, and build skills for a future role and career.
JD Sports Plc
One of the best tutors I've had
The tutor was one of the best I’ve had. Not only did he know the subject second to none he put it in simple terms throughout.
Private
Tutor kept us focused and on track
Well delivered clear content, lots of engagement. Huge amount of content for one day, Nicola kept us on track and focused, while answering any thoughts and queries.
DVSA (Driver & Vehicle Standards Agency)