Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEngaging delivery using varied materials and real-life scenarios
The tutor was very engaging and used different ways and different materials to teach. Related it to real lift situations and own experiences. He also asked us questions individually to recap and clarify that we understood. The pace was quite quick which was good.
EHS Projects Ltd
One of the best courses that I have attended in recent years
The tutor was very friendly and professional he made the course content enjoyable and easy to understand. Overall this is one of the best courses that I have attended in recent years due to the tutors teaching style and skill set. The venue and hotel employees were also helpful and friendly, an excellent and relaxed training environment. I would highly recommend this course to TV SD UK employees.
TUV SUD Ltd
Small group size allowed for more individual input and discussion
Course materials were very helpful. Tutor was great, very helpful and approachable. Virtual classroom worked well. Good number of people on the course, not too many people therefore everyone has more chance of input.
Redpath Deilmann UK Ltd
Relaxed environment made learning easy
The tutor took the time to ensure I had a full understanding, he made it feel very easy going, relaxed but also a good environment to learn and understand the scope.
Tenneco
Relaxed, enjoyable learning environment
During the course I found Keith to be a great tutor from the start. He is very knowledgeable on the subject & creates a relaxed, enjoyable learning environment with his genuine warm, friendly & approachable manner, whilst thoroughly conveying all aspects of the course well in an understandable way.
Private
Fantastic energy and a commitment to going above and beyond
Karen was fantastic throughout. She had a great energy, was very knowledgeable and well organised, it felt as though she couldn’t do enough for us.
Astutis