Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetDelivered in a way which really helped me to understand
| I started the course expecting to be extremely confused and not fully understand what was involved with the process however I really enjoyed the course and thought it was delivered in a way which really helped me to understand it and take it on board. |
West Yorkshire Police
Very detailed course
| The course was very detailed and covered many areas in relation to internal auditing which was helpful- including information on the ISO13485 standard, regulations (such as MDR), thorough details of the audit process and skills required to be an internal auditor. |
Linnodee Diagnostics
Tutor explains the information with ease
| The tutor, who I have worked with previously, is very consistent in his work and explains the information with ease. |
Form3
Tutor made sure the course was interactive
| The Tutor was very knowledgeable and able to convey the course content in a way that make sense to me and how I could practically apply the learnings. They also made sure it was an interactive course, including everyone in the conversations. |
International Beverage
Very useful and detailed information sent prior to the course
The information sent prior to the course was very useful and very detailed and the opportunity to interact and take part during the course was beneficial to understanding the content.
Linnodee Diagnostics
Tutor kept my interest throughout the course
| The tutor was great, well prepared, friendly and kept my interest throughout the course. I also found the activities and exercises very helpful. |
Thor Photomedicine Ltd