Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEnthusiastic Tutor
The Tutor was so enthusiastic about the course and was willing to share all the information at his disposal. The tutor made sure there was clarity and allowed rooms for questions.
UK Health Security Agency (UKHSA)
I felt I learnt a lot more than I expected.
The tutor was brilliant. It was lovely to have someone who knew their subject so well and was able to give scenarios that would help make the audience understand better. I felt I learnt a lot more than I expected.
EKHUFT
More confident now I have completed the training
| We are to begin monthly audits in each department. I will be able to do this with more confidence now I have completed the training. |
Howdens Joinery Co. Ltd
Enjoyable and easy to follow
Both the content of the course (mixture of slides and breakout activities) and the teaching style of the tutor made it enjoyable and easy to follow and learn.
UK Health Security Agency (UKHSA)
Excellent Tutor
The Tutor was excellent. Not only was she highly knowledgeable on the subject but also in her delivery, in particular making things understandable and relatable. She also encouraged participation and discussion between attendees.
University Of Exeter
The tutor understood our needs
| The tutor researched and understood our needs using specific examples in which we as a team were able to relate to. |
DVSA (Driver & Vehicle Standards Agency)