Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExperienced trainer, relatable course content and good use of case studies
| Course content and how it was structured can be directly related to the various roles within our company. Good use of case studies, group tasks. Trainer is clearly experienced on the topic. |
Mitsubishi Electric Europe B.V.
Tutors were able to easily explain how to apply the course content to my role
| The knowledge of both of the tutors was brilliant. They were easily able to explain to me how I could apply this learning to my current role. |
Mitsubishi Electric Europe B.V.
I would recommend Bywater to colleagues
| The course was a nice balance of material (slides) and break out group events which I believe aids the learning experience and gives a good insight into the views and experiences of the fellow delegates. The course tutor was very pleasant and extremely knowledgeable and I would recommend Bywater to colleagues etc. based on my experience. |
Alstom Transport UK Ltd
Highly experienced tutor gave us real life examples of the course content
| The tutor was excellent, Jeff had so much experience he could draw on to give the class some real life examples of the things he was teaching. He was engaging and knowledgeable. |
Drumgrange Ltd
Already making changes to our quality management system
| Everything was excellent, the tutor was exceptionally great and I am already making changes to our QMS. |
East Kent Hospitals University Nhs Foundation Trust
Absolutely amazing tutor
| Karen was absolutely amazing. Fantastic energy and knowledge which was readily shared and improved the course content. If there was an issue, Karen would offer her time to support our understanding. She was excellent. |
Carbon Trust