Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLoved the Tutor's down to earth approach
| The Tutor explained things in a way a lay person understands which made it easier for me to learn and was genuinely happy when all his students passed. I loved his down to earth approach. |
Norse Commercial Services Ltd
Amazing Tutor
| Our Tutor was amazing. He made everything flow perfectly. If we didn’t understand anything he went back to ensure we did. He was very approachable. All around great teacher. |
Microscope Service & Sales Ltd
Really good course
The course was really good, from booking the course to attending. The tutors were excellent and delivered the content really well.
Hemsley Fraser Group
Very engaging and helpful Tutor
| Our tutor was great and very engaging, he gave lots of real life examples and situations which I found very helpful. |
Bourne Leisure Ltd
Tutor was evidently a very experienced auditor
| The tutor, apart from just delivering the content of the course, was evidently a very experienced auditor and was able to provide clarification and examples drawn from that experience, which aided understanding. |
Birmingham City University
Best tutor I've had
Best tutor I’ve had. He made what I thought was going to be a very bureaucratic and boring course into a fun, very informative and well presented day
PCS Asbestos Consultants Ltd