Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWithout a doubt the best online tutor I have been on a course with
| Brilliant tutor and kept us all engaged. Made the course very enjoyable. Without a doubt the best online tutor I have been on a course with. |
Inviron
Brilliant Tutor put me at ease
| The Tutor was brilliant, easy going, great to get on with, explained things in a very understanding way, and put me at ease and made me feel part of the group. |
Kettering General Hospital NHS Foundation Trust
Tutor quickly identified the areas of Contract Management that were most required by the group
The Tutor quickly identified the areas of Contract Management that were most required by the group and addressed these areas in an interesting, informed way. He kept the participants engaged and recognised when breaks were needed.
North Lanarkshire Council
New understanding for my role
| Covered all of the core skills topics in great detail, providing me with new understanding for my role. |
Rotalink Ltd
Useful working in breakout rooms
| Working in the breakout rooms to do some of the work with other candidates, rather than the tutor going through everything was useful. |
Trinity House
Easy to see where the practical parts of the course apply to my day to day
| The practical parts of the course were useful and easy to see where these apply to my day to day and running Risk assessments on projects going forward. The presentation approach was good, and the tutor was easy to understand and guided the learning well. |
Centre For Proccess Innovation Limited