Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEasy to digest a great volume of information
The course covered a lot of ground, but the structure of the content, aided by the delivery approach of the tutor, made for a great volume of information to be digested easily.
HW Martin Holdings Ltd
Tutor put everyone at ease
The tutor was extremely friendly and put everyone at ease, he was also very knowledgeable with a vast background in a wide array of subjects.
Huntleigh Healthcare
Couldn't have had a better tutor
I found the tutor, very reassuring, especially as I had little knowledge in the subject. He has a very positive attitude and made the course interesting. Couldn’t have had a better tutor.
Professional Elevators Ltd
Really helpful Tutor
The tutor’s friendly approach to teaching the class and her ability to teach us the relevant things without feeling like it was a chore was really helpful.
Chemfix Product Ltd
Tutor's easy teaching style made the whole week very pleasurable
Tom was an excellent instructor who could very easily relate the topic to real life experiences and incidents. He has a very easy teaching style which made the whole week very pleasurable.
Environmental Solutions Through Partnership
Tutor was the ideal person to learn from
The Tutor had exceptional knowledge and was the ideal person to learn from.
Radius Systems Ltd