Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made delegates feel relaxed
The tutor had a great training technique. Making delegates feel relaxed, therefore able to take in information provided much more easily.
Intermedical (Uk) Ltd
Extremely knowledgeable, adaptive, personable, and friendly tutor
| The tutor was extremely knowledgeable, adaptive to the attendees, and personable and friendly. He made a lot of effort to ensure we had what we needed and were prepared well for the exam. |
Fugro GeoServices Ltd
Nice to have a course tutor who clearly enjoys the job
Nice to have a course tutor with personality, who clearly enjoys the job, it makes it a much more engaging atmosphere!
Osler Diagnostics Limited
Impressed at how interactive the course was
| The Tutor explained the content of the course in a clear and easily understandable manner. Although the subject of uncertainty budgets is quite complicated and there was a lot of content to cover, at no point did anyone on the course seem to be struggling with the pace, myself included. I was also impressed at how interactive the course was with plenty of opportunity to ask questions, complete the little quizzes and generally communicate with the Tutor. |
Yorkshire Precision Gauges Ltd
A lot of thought provoking conversations
| Steve was incredibly knowledgeable and ensured that we were challenged throughout the course. A lot of thought provoking conversations/debates were had which I found extremely beneficial. |
Private
Animated and energized Tutor
Our tutor was animated and energized which was refreshing given the subject matter. Additionally their real world experience applying the standard really helped to ground the interpretation of some clauses in the real world and provided critical context.
BM Trada