Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetMore than met my expectations
| The structure of the course and the areas covered during the day more than met my expectations, and the exercises ‘to get you thinking’ and to help embed the learning were a valuable part of the training. It was great to have a workbook with a copy of the slides in so I could make notes, and I’ll definitely refer back to these. |
A1 Comms Ltd
Tutor made course material relatable to our company
| The Tutor researched our company before attending, so the course material was relatable |
Rochester Midland
Exceptional Tutor knowledge
The tutor’s knowledge was exceptional and the examples and experiences he shared were a valuable part of the learning experience.
A1 Comms Ltd
Plenty of breadth of learning
| Engaging course content, plenty of breadth of learning, good ‘real life’ examples to help application of learning. The Tutor was great too! |
A1 Comms Ltd
Provided clarification
| It provided clarification on topics that we’d had queries on as well as also providing information on actions that were required, that we had not previously considered. |
Thatcham Research
Very engaging Tutor
| The tutor was very engaging and held my attention for the whole day. |
Private