Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGave me the capability to better do my existing role
| The knowledge I gained on the course allowed me to become a lot more comfortable with my own ability and gave me the capability to better do my existing role. |
Avara Foods Ltd
Workbook is a fantastic aid
| Sometimes courses ply you with lots of information that you cannot remember once leaving the classroom but having the workbook and being able to keep this is a fantastic aid. |
West Yorkshire Police
Tutor offered a multitude of example and advice
| The tutor was knowledgeable and he offered a multitude of examples and advice to specific challenges within my own personal experiences. |
Porton Biopharma
Tutor used relevant examples to aid our understanding
| The tutor was incredibly patient and was able to explain things clearly, using relevant examples to aid our understanding. He went to great efforts to make the course content as relevant as possible to the MOD’s way of working. This won’t have been easy and I think he did a really good job. |
Capita
Amazing Tutor
| Tutor was amazing, made everyone feel so comfortable, delivered the content in a very clear and also engaging way, came in with energy and this passed on to the group. Honestly the whole experience was great. |
The Scottish Parliament
Positive experience from booking through to completion
| The course design was very clearly laid out enabling a comprehensive flow of information. The tutoring was excellent and engaging with helpful breakout rooms, which also served for peer networking opportunities. My experience was positive from booking through to completion. |
Private