Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor provided a very effective learning platform
The tutor’s knowledge and experience was really valuable in the course. The course was delivered professionally and effectively where all attendees were made to feel comfortable and at ease. The tutor had the ability to transform a very dry subject into something enjoyable and by making the course interactive and engaging, provided a very effective learning platform.
Hertfordshire Constabulary
Added a lot of value which I was able to take away
The course content was interesting and relative to my role, so added a lot of value which I was able to take away and share. Enjoyed the tutors casual but effective approach to the project and sharing of his experience.
Harwich Haven Authority
Right balance between theory and practical cases
The tutor was excellent, making us participate in the right measure, being very clear in her explanations, finding the right balance between theory and practical cases.
Nonacus Limited
The tutor made everyone feel at ease
The way the tutor ran the course, made everyone feel at ease, and made the roleplaying more of a group effort had me feeling a lot more at ease and able to participate.
Jisc
Heightened my confidence
The course heightened my confidence with the knowledge of auditing and the practical aspects of carrying out an audit.
Avon And Somerset Constabulary
Tutor tailored the course to our experiences
| The tutor was very good at tailoring the course to our experiences and bringing everybody into the discussion. |
NHS