Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI felt that I could actually go and do an audit!
| Coming out of the training, I felt that I could actually go and do an audit! |
Network Rail
Tutor was happy to answer questions and offer guidance
| The tutor was clearly very knowledgeable about the subject and was happy to answer questions and offer guidance to the group. |
Alfred H Knight International Ltd
Learnt things that would really benefit my company
| I learnt things that would really benefit the company I work for. |
Powertherm Contract Services Ltd
More than met my expectations
| The structure of the course and the areas covered during the day more than met my expectations, and the exercises ‘to get you thinking’ and to help embed the learning were a valuable part of the training. It was great to have a workbook with a copy of the slides in so I could make notes, and I’ll definitely refer back to these. |
A1 Comms Ltd
Tutor made course material relatable to our company
| The Tutor researched our company before attending, so the course material was relatable |
Rochester Midland
Exceptional Tutor knowledge
The tutor’s knowledge was exceptional and the examples and experiences he shared were a valuable part of the learning experience.
A1 Comms Ltd