Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetOnline course was really good
I was sceptical as I hadn’t done an online course via Zoom before but it was really good.
Sheffield Hallam University
Tutor made me feel very comfortable asking questions throughout the course
Our tutor made the course content so much more enjoyable and understandable than I was expecting. They were approachable and made me feel very comfortable asking questions throughout the course.
Hertfordshire Constabulary
Tutor adapted to the needs of the group
The Tutor was engaging and adapted to the needs of the group.
Capita
Very thorough and comprehensive
Very thorough and comprehensive coverage of the standard. Good delivery by the tutor.
Alstom Transport UK Ltd
Outstanding Tutor
The tutor was outstanding by bringing what can be a very dry subject to life with good discussions and examples throughout the course.
Capita
Incredibly knowledgeable Tutors
| The Tutors were incredibly knowledgeable about all aspects of the course. There wasn’t a single question asked of them that they didn’t have the answer for and their explanations often included real world scenarios to make them very easy to understand. |
Frontier Agriculture