Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEveryone was encouraged to participate without feeling pressured to do so
The Tutor made all of the training sessions interesting and enjoyable, whilst ensuring that all of the delegates had an understanding of the content delivered. Everyone was encouraged to participate without feeling pressured to do so. As a trainer myself, I understand that this can be a very difficult thing to achieve.
Savills
Tutor made everyone feel at ease
| All aspects of administration were very efficient. The course tutor created a great virtual classroom environment, made everyone feel at ease and delivered the content comprehensively to an audience of varied experiences. I was probably the least experienced on the course but understood all concepts, points and discussions. |
Fingerpost Consulting Limited
A really interesting couple of days
| I found it much more engaging than I thought it was going to be. The subject, I suppose, has the potential to be dry, but it was a really interesting couple of days! The tutor helped this too. |
MOD
The Tutor gave me a better understanding of how to apply the standard
| I already knew a small amount about ISO 9001, but the tutor gave me a better understanding of how to apply the standard into working practice. |
Billington Holdings Plc
Tutor was nothing short of exceptional
| For me, the tutor makes the course, he was nothing short of exceptional in his knowledge, experience and delivery. |
National Grid
Clear, confident and knowledgeable Tutor
| The Tutor was really clear, confident and knowledgeable. |
Hemsley Fraser Group