Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
I enjoyed the fact that the class was a small amount of delegates and that allowed for us to become familiar with each other quickly and also meant it was easier for the tutor to be able to ask questions and include all of the delegates. The break out rooms were also good as it gave you some time to work together with someone from a different background to yourself.
Athena Occupational Health
Steve delivered the best training methodology I have ever had the privilege of being part of. Despite the training being held over zoom, it was interactive and we all finished the week feeling like one big team.
EDF Energy Limited
I was pleasantly surprised by the interactiveness of the course. Lots of breakout rooms and activities which kept things more interesting than a standard lecture.
Hertility Health
I think the course content was perfect and explained everything from start to finish whilst also allowing us to discuss possible 5S scenarios in our workplace.
Curaleaf Laboratories
With online courses you don’t always get a very engaging, enthusiastic tutor, but on this course we did and it makes all the difference to your learning and understanding.
Bachem UK Ltd
The course gave great understanding and deeper understanding of a complex subject. It’s given me more confidence.
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