Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInformation and resources provided will support me in my current role
The amount of information and resources provided is more than I have been issued in other courses. This will support me in my current role and assist me in keeping up to date and improving our management systems.
Humber Bridge Board
Tutor made the course content less daunting
| The course content was much more in depth than I was expecting but the tutor made this much more manageable and less daunting. |
Ethos Energy Group Limited
Tutor added an immense amount of value to the course
| The tutor added an immense amount of value to the course with prior knowledge and understanding. They were adaptable in their approach in the delivery of the course work to ensure the learners fully understood the section before moving on. |
Babcock International Group
Easy to follow booking and administration process
| The booking and administration process was easy to follow, with great communication from the Bywater team. |
Brompton Bicycle
Such a good tutor
Such a good tutor, he delivered the course in a way that he knew everyone in attendance would understand.
Ubitricity Distributed Energy Systems UK Ltd
Extremely well presented and interactive course
| Course was extremely well presented, with plenty of short breaks, interactive. |
Hampshire Scientific Service