Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAbsolutely amazing tutor
| Karen was absolutely amazing. Fantastic energy and knowledge which was readily shared and improved the course content. If there was an issue, Karen would offer her time to support our understanding. She was excellent. |
Carbon Trust
Many tools that I can apply to my work
| I was really pleasantly surprised at how practical and vocational the content of this course was. I feel it set me up with lots of tools I can apply to my work and organisation that are clear and accessible. |
Royal National Theatre
Fantastic tutor made the course feel relaxed
| Jeff was fantastic! Very friendly and experienced which made the course feel relaxed. Throughout the two days the group engaged well and everyone understood the learning material provided. |
EDF Energy Ltd
Use of slides and breakout groups kept the course interactive and engaging
| The training was useful in providing background knowledge on what ISO 50001 is and why it is used. The teacher kept the whole process interactive and engaging throughout, by splitting between teaching topics through PowerPoint slides and allowing us discussion time and activities in break out groups. |
Savills
Comfortable learning environment created to discuss ideas
| The tutor was engaging, knowledgeable and created a comfortable learning environment to discuss ideas. |
University Of Liverpool
Above and beyond my expectations
| The attention to detail that was given throughout both courses was above and beyond my expectations. The fact the tutor has spent extra time creating other ways to show us and check understanding of the content. He didn’t just read off the slides he annotated them in real time to put better understanding behind situations. |
National Composites Centre