Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor made it interesting with personal insight and experience
| It is a complex subject and the tutor made it interesting with personal insight and experience, and it helped me to understand the subject better. |
Vinci Construction Management Ltd
Tutor made the entire experience a lot of fun
| Always apprehensive about completing courses online, however the tutor ensured to interact with everyone and made the entire experience a lot of fun. |
SRT Marine Systems Plc
Tutor made the 2 day course very engaging
| The tutor presented the content in a very professional way and made the 2 day course very engaging, with all attendees participating in a balanced way. He had very good knowledge of the standard and communicated very well. The audit roleplay was particularly very good and enjoyable. |
Huber+suhner Polatis Ltd
Interactive and energetic Tutor
| The tutor was interactive, energetic and did not make the sessions boring. Some trainers have the ability to put me to sleep but this training course and the tutor was engaging and informative. The tutor was very good at delivering the training sessions. |
St Modwen Properties Limited
Gained a better understanding of the importance of ISO 17025
| The content has really helped me to apply ISO [17025] more to my duties. I had a brief knowledge before and I now feel I have gained a better understanding of the importance of ISO [17025] in my work. |
West Midlands Police
Tutor's delivery of the course was extremely beneficial
| The tutor was extremely knowledgeable and his delivery of the course was extremely beneficial to me. |
Premier Partnership